Frequently Asked Questions

We offer flowers, bouquets, custom clothing, stitching services, and personalized designs made with care and creativity.

We accept Cash on Delivery (COD), QR payments, and eSewa, subject to availability at checkout or confirmation by our team.

Delivery charges depend on your location and the delivery service. We will communicate the applicable delivery charge before confirming your order.

Delivery time depends on your location, product availability, and order preparation requirements. Custom clothing, stitching, and personalized bouquets may require additional preparation time. We will provide an estimated timeline when confirming your order.

You may request changes before production begins. Once stitching, customization, or bouquet preparation has started, changes may not always be possible. Please contact us as soon as possible.

You may request cancellation as early as possible. Orders that have already entered production or been dispatched may have limited cancellation options, subject to applicable law.

Please contact us within 24 hours of receiving your order, where reasonably possible. Share your order number and clear photographs or videos of the issue. We will review your request and provide an appropriate remedy in accordance with our policies and applicable law.

Eligible refunds are handled according to our Refund Policy and applicable Nepalese law. Refund arrangements depend on the payment method and may be subject to payment-provider processing times.

Please check your Zallient order details for available tracking information. If tracking is unavailable or you need assistance, contact us with your order number.

You can contact us by email or Social Media. Email: [email protected] Instagram: @sarjina_collection Address: Bharatpur-6, Geetanagar, Chitwan, Nepal