Return Policy

Sarjina Collection is committed to delivering products that match the customer's confirmed order.

1. Eligible Returns

Customers may request a return if the wrong product was delivered, the product is defective or damaged, it materially differs from its description or confirmed specifications, or the order is incomplete. Returns will be handled in accordance with applicable Nepalese consumer protection and e-commerce laws.

2. Reporting Period

Please contact us within 24 hours of receipt where reasonably possible. Include your order number, a description of the issue, and photographs or videos where helpful. This request does not limit mandatory legal rights.

3. Custom Clothing and Stitching

If a confirmed defect or mismatch results from our error, customers may request correction, alteration, replacement, or another remedy as required by law. Customer-provided incorrect measurements or preferences will be considered. Custom-made products are not automatically exempt from legally required remedies.

4. Flowers and Bouquets

Fresh flowers and personalized bouquets are perishable and may not be eligible for ordinary change-of-mind returns. Damaged, significantly wilted, incorrect, or materially misdescribed deliveries may be reported for review and an appropriate legal remedy.

5. Return Condition

Where applicable, retain original packaging, accessories, tags, and order confirmation. We will communicate return instructions after reviewing the request.

6. Return Shipping

Where a return is required because of our error or a legally recognized defect, we will coordinate arrangements and costs in accordance with law.

7. Contact

Bharatpur-6, Geetanagar, Chitwan, Nepal

Include your order number and registered contact details.