Privacy Policy

Last updated: 25 October 2026

Sarjina Collection respects your privacy and protects personal information shared when ordering or communicating with us.

1. Information We Collect

We may collect your name, phone number, email address, delivery address, order details, payment confirmation, transaction reference, clothing measurements, and design preferences, as needed.

2. How We Use Information

We use information to process orders, confirm payments, arrange delivery, provide custom clothing and stitching services, answer inquiries, manage complaints and refunds, and comply with applicable law.

3. Payment Information

We may accept COD, QR payments, and eSewa, subject to availability. We do not ask customers to disclose banking passwords, payment PINs, or account passwords.

4. Sharing Information

We do not sell personal information. Necessary information may be shared with Zallient, delivery partners, payment providers, and authorized service providers for order fulfillment and business operations, or disclosed when legally required.

5. Data Security

We take reasonable measures to protect information, but no electronic system can be guaranteed completely secure.

6. Data Retention

Information is retained as reasonably necessary for orders, customer service, business records, disputes, and legal obligations.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information where legally permissible. Email [email protected].

8. Third-Party Services

Zallient, payment providers, and delivery services may process information under their own policies.

9. Changes

Updates will be made available through our store.

10. Contact

Sarjina Collection

Bharatpur-6, Geetanagar, Chitwan, Nepal