Refund Policy

Sarjina Collection aims to resolve eligible refund requests fairly and transparently.

1. Refund Eligibility

Customers may be eligible for a refund where required by applicable law, including defective products, products materially different from their descriptions, incorrect or incomplete orders, or delivery later than the agreed time.

2. Refund Review

Email [email protected] with your order number, sufficient payment details to identify the transaction, and a description of the issue. Photos or videos may be requested where relevant. We will review and communicate the outcome in accordance with applicable law.

3. Refund Method

COD: Approved refunds will be arranged through a mutually agreed lawful payment method.

QR Payment: Refunds will use the original payment channel where practical or another agreed lawful method.

eSewa: Refunds will be arranged through eSewa or another agreed lawful method, subject to provider procedures.

Never share your payment PIN, banking password, or account password to receive a refund.

4. Refund Amount and Processing

Where legally due, refunds will comply with applicable law. Time for funds to appear may depend on the payment provider or financial institution.

5. Custom Clothing and Personalized Bouquets

Custom-made products and perishable flowers will be assessed according to the issue and applicable law. Their nature does not remove mandatory refund rights.

6. Delivery Charges

Delivery charges will be handled in accordance with applicable law and the circumstances, including whether the issue resulted from our error.

7. Contact

Bharatpur-6, Geetanagar, Chitwan, Nepal

Include your order number.